Support
Send the details that point to the problem
We handle product, account, payment and privacy questions by email. A precise report gives us the shortest route to the affected workflow.
Topics we can investigate
- Login or account access trouble
- Public post parsing and website download failures
- Credit balances, checkout, and PayPal or Telegram Stars orders
- Privacy questions and account data requests
Details that help
Describe the last action that worked and the first action that failed. This usually identifies the responsible stage without a long exchange.
- The page address and the public Telegram post URL involved
- Your browser name, device type and the complete visible error
- A screenshot when it shows state that words cannot capture
- The order number for a payment question
Leave secrets out of the message
Support never needs your Telegram password, login code, session export, access token or full payment-card information. Remove those details before sending an email.